Mission Overview You will lead a comprehensive ITSM assessment and transformation project structured in four key phases: 1. Discovery & Framing
Define project scope, objectives, and target processes
Map existing tools and their positioning within the enterprise architecture 2. Current-State Analysis
Assess ITSM process maturity (Change, Incident, Problem, CMDB, Knowledge, SLA, etc.)
Identify overlaps and integration points
Evaluate user experience and technical landscape 3. Requirements & Gap
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Brussel