Mission overview You will lead a comprehensive ITSM assessment and transformation project structured in four key phases: Discovery & Framing Define project scope, objectives, and target processes MAP existing tools and their positioning within the enterprise architecture Current-State Analysis Assess ITSM process maturity (Change, Incident, Problem, CMDB, Knowledge, SLA, etc.) Identify overlaps and integration points Evaluate user experience and technical landscape Requirements & Gap Analysis
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Brussel