What you will be doing? You will work in the Service Now squad as Dev Engineer on Service Now. The squad is working in an agile way. Mission context Support and guide the team through the different processes. Monitoring of the instances. Execute maintenance/run tasks (small changes/ LCM / License mngt ...) ITIL framework knowledge: Incident management - Second/third line incident management (analyze /alignment / small changes / communication / follow-up...) Problem Management Asset Management
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Brussel