The mission Lead the digitalisation and optimisation of ICT service management processes—Incident, Problem, Change, Release—and align them with the current SAP landscape. You'll run workshops, produce the target process blueprint (BPMN), perform fit-gap vs SAP, build the ROI/business case, and stage a pragmatic roadmap. What you'll do Run needs analysis with operational teams (IT & Telecom) Deliver AS-IS / TO-BE and the service management blueprint (BPMN) Execute fit-gap against the existing
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Brussel