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The Desktop Support Technician is responsible for providing hands on support of ongoing daily technical services. You will be responsible for ensuring prompt service and problem resolution, understanding, and communicating business needs and requirements helping ensure sustained and improved services levels in the IT Service Management processes.
As a key contributor to the overall IT Governance and Service Delivery program you will be responsible for:
Identify, document, and
Profiel kandidaat
Experience/Education Required
Degree in Computer Science, Information Technology, related field or equivalent work experience
4+ years experience in an IT service delivery role working with internal customers in a global multi-geographic organization.
Demonstrated experience working in IT Service Management functions including Service Desk, Problem Management, Change Management, and Incident Management
Excellent Customer Service skills: ability to understand and manage customer expectations.
Ability to translate business requirements into technology/service solutions.
Able to manage and prioritize tasks, requests, and time efficiently.
Demonstrated experience with Active Directory, Windows Server, Microsoft 365, Microsoft Office Suite, and desktop Windows Operating systems. Capabilities
Ability to prioritize competing priorities.
Strong Analytical and problem-solving skills
Current technical capabilities to provide outstanding hands-on support.
Ability to effectively prioritize and execute tasks in a fast-paced environment.
Project/Program Management skills
Strong verbal and written communication skills
Ability to collaborate and work cooperatively in a team environment.
Understanding of and experience working in a highly regulated environment would be of benefit.
Fluent in English, ability to communicate in French, and German would be of benefit.
Organisatieprofiel
Our client is a multinational manufacturer of medical equipment. Het European HQ is based in the Leuven region.
Geboden wordt
A nice international working environment
Excellent renumeration and benefits
Long term growth
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