We're looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions. 🔍 What you'll do: Evaluate and select the right CRM and Contact Center (CCaS) solutions to modernize their systems. Map business needs to the best technical options and guide the build vs.
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Brussel