Process Analyst – Contact Centre & Back Office Processes

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Innova

Tâches et responsabilités

Process Analyst - Servicing Transformation Project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an experienced Process Analyst to support a large-scale Service Centre reorganization project, focused on redesigning team structures and improving

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